1. My employer says that they've approved me but I still haven't received an email confirmation. What should I do?
2. Can I get my pass before I attend the course?
3. Can I register for the Spirit Program before finding a job? 
4. If I am unable to secure employement until the new year, but would still like to access the mountain, what should I do?
5. What happens if I miss my Spirit Workshop?
6. What does hotlisted mean?
7. What happens if I miss my workshop twice?
8. I had a pass last year. What is the fastest way to get up the hill? 
9. I've never had a Whstler Blackcomb pass before. Where do I pick it up once I have registered?
10. What's a Mountain Money Number?
11. Do I have to pay for my pass up front?
12. Can I get a Spirit Pass without the Peak to Peak option added on?
13. I will not be able to attend my workshop. What should I do?
14. I forgot my workshop date & time. What should I do?
15. When does the Spirit Program end?
16. What is the Alpine Responsibility Code?
17. What happens if I disobey the Alpine Responsibility Code?
18. I lost my job. Can I keep my Spirit Pass?
19. If I bought an Early Bird pass but want to join the Spirit Program, can I be refunded the difference?
20. Can I exchange my Spirit Pass for a mid-week pass?
21. Where do I pay the $25 administration fee for the program?
22. I bought a day ticket to go up the mountain because my pass was hotlisted. How do I get a refund?
23. I have to leave town. Can I get a refund/partial refund on my pass?
24. How do I qualify/which workshop level should I be taking?
25. When does the Spirit Program end? (When does the Spirit Pass go off sale?)
26. I have just arrived to town in February, can I still join the Program?

1. My employer says that they've approved me but I still haven't received an email confirmation. What should I do?

Log back into the Spirit Program and the system will let you know if you've been approved or not. If it is still telling you that you are not approved, triple check with your employer, and then contact the Chamber staff at This email address is being protected from spam bots, you need Javascript enabled to view it .

2. Can I get my pass before I attend the course?

Yes. Once you sign up online, you will see a confirmation page that gives you your "Mountain Money Number". Bring this number with you to Guest Relations at Whistler Blackcomb to pay for and pick up your pass. Remember, if your boss is paying for your pass, you will receive an email letting you know when your pass is ready for pick-up (or log back into your account for updates). Allow 48 hours from the time you receive your mountain money number so the payment can be processed.

3. Can I register for the Spirit Program before finding a job? 

NEW THIS YEAR! Yes, you can! Register online, and instead of selecting who your employer is, select the option that says "I do not yet have an employer". From there, you will be able to select a workshop date. Workshops are only being offered until the end of December 2009, so it's best to get your workshop completed as soon as possible so that you don't miss out. Once you have found a job, log back into your profile and select which company you work for. Once your employer approves you, you will be emailed your Mountain Money Number and be able to pick up your pass. You will not be able to purchase your Spirit Pass before securing employment.

4. If I am unable to secure employment until the new year, but would still like to access the mountain, what should I do?

Make sure you complete the Spirit Program before the end of 2009 by registering online and attending your workshop. In the meantime, you can purchase a full price, regular Whistler Blackcomb season pass, and then be reimbursed the difference of the full price down to a Spirit Pass, once you have secured employment. If you wait too long and don't attend a workshop in the time frame they are being offered, the Spirit Pass rate will no longer be available to you. Please note that there may be a 4 week waiting period for Whistler Blackcomb to process your refund.

5. What happens if I miss my Spirit Workshop?

Don't miss your Spirit Workshop! But if you do, your pass will become hotlisted and you won't be able to use it. You will receive email notification of the hotlist and be prompted to login and sign up for another workshop. It may take up to 48 hours before your pass is active again. To avoid missing your workshop mark your calendar and let your employer know about your workshop date.

6. What does "hotlisted" mean?

Hotlisted means that your pass is temporarily inactivated. This can happen if you miss your workshop or lose your job.

7. What happens if I miss my workshop twice?

If you miss your workshop for a second time, your pass will be hotlisted immediately and will remain hotlisted until you attend the course. There is a $20 admin fee to reschedule and reactivate your pass. The fee must be paid in person at the Whister Chamber of Commerce, located in the Gateway Taxi Loop, just above the Visitor Info Centre. If you fail to attend a workshop by the end of the Program, you will have to look into other pass options with Whistler Blackcomb Pass Administration at 604.938.7055

8. I had a pass last year. What's the fastest way to get up the hill?

If you have had a pass before, there's no need to wait in line! You can either call into Guest Relations (1.800.766.0449) with your mountain money number and pay for your pass over the phone. If your company is paying for it, once you receive notification via email that your pass has been processed by WB, you can head straight to the gondola! Make sure you don't miss your scheduled workshop!

9. I've never had a Whistler Blackcomb pass before. Where do I pick it up once I've registered?

Passes can be picked up at Whistler Blackcomb Guest Relations located at the base of Whistler Mountain. Don't forget to bring your Mountain Money Number with you! If your employer is paying for your pass, you must wait 48 hours from the time you sign up for your workshop before picking it up.

10. What's a Mountain Money Number?

A Mountain Money Number is a 10 digit confirmation number that will be assigned to you once you have completed your registration into the Spirit Program. You must bring this number with you to WB Guest Relations in order to pick up your pass.

11. Do I have to pay for my pass up front?

Yes, all WB passes must be paid in full before they can be picked up.

12. Can I get a Spirit Pass without the Peak to Peak option added on?

Peak 2 Peak is included on ALL passes, Spirit and otherwise.

13. I will not be able to attend my workshop. What should I do?

You have one opportunity to reschedule your Spirit Workshop. You can do so by logging into your account. If you need to reschedule a 2nd time you will need to contact the Whistler Chamber immediately but there will be a $20 admin fee.

Call us at 604.932.5922 ext. 23 or email This email address is being protected from spam bots, you need Javascript enabled to view it - Please note that the office is closed Saturday/Sunday. Messages left over the weekend will not be checked until Monday.

14. I forgot my workshop date & time. What should I do?

You can login to your Spirit account to look up your workshop date.

15. When does the Spirit Program end?

Workshops will only be held in October, November and December. Your best bet is to attend the first one available so you're sure to complete the program in time and enjoy the rest of the season!

16. What is the Alpine Responsibility Code?

Click here to view the Alpine Responsibility Code

17. What happens if I disobey the Alpine Responsibility Code?

The Whistler Blackcomb Operations Department will be taking strong measures against Spirit pass holders who break the rules.  If you incur a 2 week or more suspension you will automatically lose your Spirit Pass privileges for that season and be required to upgrade to the price difference of a full season pass at the regular rate. For the 2009-10 season this would be a cost of $530 +GST as well as attending a Safety Awareness Seminar.

18. I lost my job. Can I keep my Spirit Pass?

No. If you are terminated or leave your job, your pass will be hotlisted until you find a new employer who is also a part of the Spirit Program. If you choose not to, or are not able to find another employer, you will be required to pay the difference of a full price seasons pass, in order to continue to access the mountian.

19. If I bought an Early Bird pass but want to join the Spirit Program, can I be refunded the difference?

Yes. Register for the Spirit Program online, and then bring your Mountain Money Number with you to Guest Relations to get your refund taken care of.

20. Can I exchange my Spirit Pass for a mid-week pass?

Please call Whistler Blackcomb Pass Administration at 1-800-766-0449.

21. Where do I pay the $25 administration fee for the program?

The $25 fee is automatically added on to the price of your pass when you purchase it. There's no need to pay the fee at the workshop.

22. I bought a day ticket to go up the mountain because my pass was hotlisted. How do I get a refund?

Refunds will not be issued to Spirit Pass holders who buy a day ticket for any reason.

23. I have to leave town. Can I get a refund/partial refund on my pass?

Please refer to the WB Cancellation Policy

24. How do I qualify/which workshop level should I be taking?

• Level 1: Employee has been in Whistler for less than 1 year
• Level 2: Employee has been in Whistler for 1 year or longer
• Whistler Spirit Leadership Workshops: This is an owner, manager or supervisor

25. When does the Spirit Program end?

Spirit Workshops are only available until the end of December 2009 for employees already in Whistler. Employees who are unable to attend a workshop by the end of this year will no longer be eligible for the 2009/10 Spirit Program and will be required to look into other pass options.

Only those employees joining the program from January 1, 2009 onwards will be offered the opportunity to participate. A limited number of workshops will be offered to new employees until January 26, 2010. New employees who are unable to complete a workshop by January 26, will no longer be eligible for the 2009/10 Spirit Program and will be required to look into other pass options with Whistler Blackcomb by contacting Pass Administration at 604.938.7055.

26. I have just arrived to town in February, can I still join the Program?

Employees who arrive to town February 1st, 2010 onwards, who are working a minimum of 20 hours a week until the end of March 2010, will be eligible to attend a workshop on March 9, 6pm-8pm. If you miss this workshop, you will be required to look into other pass options with Whistler Blackcomb by contacting Pass Administration at 604.938.7055.

Whistler Blackcomb will only sell the Spirit Pass until March 9, 2010 and will issue refunds until March 31, 2010.