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The Whistler Service Strategy is underpinned by the service philosophy of Connect. Assist. Exceed.

Connect: Be a great host

• Acknowledge the guest immediately by making eye contact and asking how you can be of assistance.
• Be personable and friendly, and begin to build a rapport with your guest the moment they arrive.
• Ask the guest’s name and use it throughout the conversation.
• Share your passion for our community with your guest.
  

• Know the products and services you are selling.
• Let your guest know that you are available to assist them.
• Actively listen to your guest and ask questions to identify their needs.
• If you cannot assist the guest effectively, personally redirect them to the appropriate associate.

• Recognize that all guests are unique. Adapt to each guest’s needs to make their experience the best that it can be.
• Exceed expectations in small ways.
• When you receive a service complaint address it professionally, fully and in a timely manner.