Cancellation/Change Information for Spirit Passes 2007.2008

Spirit Passes may be cancelled for the following reasons:

1. Injury/medical reason that puts the staff member out of action for the majority of the winter
   season. A letter from a doctor is required to support requests of this nature.
   
2. Relocation out of the BC/ WA area due to a change of employment. A letter from a new employer is required to support your request.
   

Cancellation requests will only be accepted until March 31, 2008, no exceptions.

Please Note:

• Passes cannot be cancelled because people don’t get around to using them, regardless of
  whether the Pass has been issued or not.
• Using the lift to get to Base 2 staff housing will result in a charge if the Pass is cancelled.
• If employers have paid for all or a portion of the Pass only the employer can request a
  cancellation on the Pass;
  -The credit will be applied to the employer.
  -Whistler Blackcomb will not accept requests that come directly from the employee –
  they must be made by the employer – doctor’s note required for requests that are as
  a result of injury or medical reasons.
• NOTE – if an employee is leaving your company, but wants to keep their Spirit Pass –
  they should buy out their pass, and then reregister
  with the Chamber through their new employer.

Applicable Fees:
Days used will be calculated at the rates below: (rates are subject to 6% gst).
Adult (19-64) - $67
Youth (1318) - $57
A $50 cancellation fee will be charged per Pass cancelled regardless of usage.  The $25 Spirit Fee is not refundable under any circumstances.

How to Apply
All cancellation requests must be submitted in writing, with the reason for the request, to
Pass Administration.

• Refunds will take the form of a ‘Snow Cheque’ credit or credit to a company account.
• You can email requests to This email address is being protected from spam bots, you need Javascript enabled to view it   or by fax to 604.938.7527.
• Please allow up to 30 days for processing.
• Pass Administration will email cancellation confirmation for your records if requested.

All cancellation requests are processed at the discretion of Whistler Blackcomb.

Changing Pass Products
Pass changes (upgrades or downgrades) will be subject to a $15 administration fee.

• Changes are at the discretion of Pass Administration and are not guaranteed.
• When your employees sign up for their Pass please make sure they are aware of the commitment they are making and that the Pass needs to be used in the season in which it was purchased.

All cancellations are subject to the discretion and approval of Whistler Blackcomb and we reserve the right to change this policy at any time.