Whistler Experience Large Business Service Award       BUY EVENT TICKETS

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Meet The Finalists


Fairmont Chateau Whistler – The Mallard Lounge

The cozy yet elegant Mallard Lounge & Terrace has welcomed guests for classic and original cocktails, delicious bites, and live music nightly for almost 30 years.

Whistler Public Library

Inspiring wonder: the library is a free place that enriches our community with relationships, resources and engagement while providing service that is unique to Whistler.

Scandinave Spa Whistler

Offering a haven for personal renewal, in the age-old tradition of the Scandinavian baths, where mind and body find peace in the heart of nature.


Meet More Award Finalists


Whistler Experience – Large Business Service Award Description


These Whistler businesses have industry-leading service delivery and have made an impact on the Whistler guest experience. They have introduced and implemented service strategies that allow them to deliver exceptional customer service and consistently exceed customers’ expectations.


An eligible candidate must:


  • Deliver industry leading service
  • Make an impact on the Whistler guest experience
  • Implement successful service strategies across the business ensuring customer expectations are exceeded
  • Participate in both the 2016 Summer and 2016/17 Winter Whistler Experience secret shopping program
  • Achieve an overall average score of 9 or above for each Whistler Experience secret shopping program
  • Also accepted: companies that have participated in a comparative third party benchmark for service excellence measured over 20 weeks annually in winter and summer
  • Have 24 employees or more.