Whistler Experience & Spirit Pass FAQs
What is The Whistler Experience?
The Whistler Experience is a suite of programs leveraging learning partnerships to deliver world-class content. It will teach you how to deliver powerful experiences customers won’t stop talking about.
Why would I want to be a Whistler Experience participant?
Program participants complete a Whistler Experience training course (qualifying course) that provides customer service and resort-specific information. Those who take part in The Whistler Experience are eligible for winter and summer Whistler Experience benefits, including the Whistler Blackcomb Spirit Pass, activity benefits, discounted training and the Spirit Transit Pass. For a list of benefits, click here.
Take a Whistler Experience training course, get your Spirit Pass, have an epic time and build your resume.
Who is eligible to become a Whistler Experience participant?
To qualify, employees must work for a business that is a member in good standing with the Whistler Chamber.
What does it mean “to qualify” for The Whistler Experience?
What are the qualifying training courses?
There are more qualifying online training courses than ever. As you register for The Whistler Experience you pick your Whistler Experience training course. For a list of options, click here.
What are the Whistler Experience benefits?
Whistler Experience benefits provide incentives to explore Whistler activities and to participate in additional Whistler Experience training. Those who take part in The Whistler Experience are eligible for winter and summer Whistler Experience benefits, including the Whistler Blackcomb Spirit pass, activity benefits, discounted training and the Spirit Transit Pass. For a list of benefits, click here.
Do I have to qualify again to enjoy summer benefits if I already qualified for the winter benefits?
No. Once you have received your Whistler Experience number and completed your qualifying course, you are eligible for all Whistler Experience benefits until August 31, 2023.
What is a Whistler Experience Number?
A Whistler Experience Number is a 10-digit confirmation number that will be assigned to you after you have registered for a training course, providing your employer has approved you. The Whistler Experience Number is active from the time you’ve received it until September 30, 2023.
When will I receive my Whistler Experience number?
If you have an employer you will receive your Whistler Experience number once they approve your registration,
If you don’t have an employer, you can still login/register and complete a training course. Once you have found a job, log back into the registration system and select your company. Once your employer approves you, you will receive your Whistler Experience number and be able to get your Whistler Blackcomb Spirit Pass and enjoy other Whistler Experience Program benefits.
Bring the Whistler Experience number with you when purchasing the Whistler Blackcomb Spirit Pass.
What is the Whistler Experience participation fee of $40?
This fee is a onetime annual fee that provides participants with access to all Whistler Experience benefits in the winter and the summer until August 31, 2023. This fee will be charged online when participants register for The Whistler Experience.
In the past, the Spirit Admin fee was charged when participants picked up their Spirit Pass at Whistler Blackcomb Guest Services. Now the fee is charged when Whistler Experience participants register for the program online. The change has been made because the program now offers more Whistler Experience benefits.
What is the total cost of the Whistler Experience training?
As a program participant you will pay a $40 participation fee plus a training course fee. For a list of training courses and their costs, click here. All training is world-class and at a fraction of the cost that equivalent training would cost outside this program.
Can I register for The Whistler Experience before finding a job?
Yes. Register online here, and select the option that says “I do not have an employer yet.” From there, you will be able to select a Whistler Experience online training course. Once you have found a job, log back into the registration system and select your company. Once your employer approves you, you will receive your Whistler Experience Number and be able to get your Whistler Blackcomb Spirit Pass and enjoy other Whistler Experience benefits.
Please note: You will not be able to purchase your Whistler Blackcomb Spirit Pass before securing employment.
I have to leave town. Can I get a refund for the Whistler Experience participation fee?
The participation fee of $40 is non-refundable.
I don't have a credit card, can I pay cash or debit?
At this time we are not accepting cash. If you wish to pay by debit you can come by our office (201-4230 Gateway Drive). You can also purchase a Visa or Mastercard gift card and use this for online payment.
I already participated in the Whistler Experience Program. Why can’t I log into my account?
Your username and apssword will be the same as previous years. Use the forgot password to reset your password. Please note username is often your email address. If you are still experience any problems, contact the Whistler Experience team by email firstname.lastname@example.org or by phone 604 932 5922 ext 964.
How do I know what training course to register for?
Whistler Experience participants choose their online training course based on their career goals and leadership levels. For guidance, refer to each course description. If you are unsure about the training you should select, please discuss it with your manager/supervisor. Click here for a list of training options.
My employer says that they have approved my registration for The Whistler Experience, but I still have not received an email confirmation. What should I do?
If you are not receiving emails, log back into your Whistler Experience account and the system will let you know if you have been approved or not. If it is still telling you that you are not approved, first check with your employer, and then contact the Whistler Chamber of Commerce by email email@example.com or by phone 604 932 5922.
How can I take my training course if I do not have a computer?
There are locations in Whistler that provides computer access, such as Whistler Public Library. You can also ask your employer for permission to use a work computer.
WHISTLER BLACKCOMB SPIRIT PASS (SNOW SEASON)
What are the perks of the Whistler Blackcomb Spirit Pass?
Please see a full list of Spirit Pass Perks here. Spirit Pass Holders will receive summer 2023 sightseeing access.
Is there a deadline or price increase for purchasing the Spirit Pass?
No. The Spirit Pass will be available for purchase throughout the 2022/2023 winter ski season without price increase.
If I have completed my registration, signed WB Release of Liability and received an e-mail indicating my pass is ready to go, can I head straight to the lift with my RFID pass from 2021/22?
You can head straight to the lift if you had a 2021.22 Spirit Pass. If you had a different Pass/Card product in the 2021.22 season product you will need to go to a WB Guest Services office for a new pass and sign a new waiver prior to accessing the mountain.
I had a Whistler Blackcomb pass last year. What is the fastest way to get up the hill?
With your Whistler Experience number in hand, connect with Whistler Blackcomb Guest Services you can either; call 1 800 766 0449 to purchase the Spirit pass over the phone and complete Release of Liability online here or you can visit Guest Services to pay by Cash or Debit.
I’ve never had a Whistler Blackcomb pass before. Where do I pick one up once I’ve registered?
It is a requirement of all Whistler Blackcomb Pass Holders to create and complete a Guest Profile, Photo Upload and Release of Liability. Passes can then be picked up at Whistler Blackcomb Guest Services, located at the base of Whistler Mountain. Don’t forget to bring your Whistler Experience number with you. If you had a WB pass last season, you can call Guest Relations (1-800-766-0449) in order to pay for your pass. Call with your Whistler Experience number in hand.
Note: If your employer is paying for the pass, please allow up to 72 hours until you’ve received an e-mail confirming your Spirit Pass has been processed. If you (as the employee) pay for the pass, you can head to Whistler Blackcomb Guest Services immediately to have your pass processed dependent on office operating hours.
If I already bought a Whistler Blackcomb Unlimited Pass, Epic Pass or EDGE Card, can I switch to the Spirit Pass?
Yes. If you meet the eligibility requirements you can exchange your Season Pass or EDGE Card for a Spirit Pass. Your payment on your initial product will be refunded at the time of the exchange and you will be either charged the balance or refunded the difference.
Do I have to pay for my entire Whistler Blackcomb pass by the time I pick it up?
Yes, you do have to pay in full when collecting your pass – there is no payment plan offered.
If I am unable to secure employment until the new year, but would still like to access the mountain, what should I do?
Even if you don’t have a job yet, you can still participate in The Whistler Experience by registering online and completing your online training course . In the meantime, you can purchase a Whistler Blackcomb season pass. Once you have secured employment and your employer has approved you, you will be issued your Whistler Experience Number. Bring this number to Whistler Blackcomb Guest Services and you will be reimbursed the difference between the price you paid and the Spirit Pass price. Please note: Whistler Blackcomb might take up to 30 days to process your refund.
What does “hotlisted” mean?
Hotlisted means that your Whistler Blackcomb pass has become temporarily inactivated. This can happen for different reasons. For example, Switching employers, losing your job, missing a shift at work and other reasons not related to Whistler Experience such as not adhering to Whistler Blackcomb policies. Please note passes can only be hotlisted for performance reason if the Employer purchased the Spirit Pass
How can I un-hotlist my Whistler Blackcomb Spirit pass?
If your Spirit pass was hotlisted by Whistler Blackcomb please contact Whistler Blackcomb directly.
If your employer paid for your Spirit pass and has requested to hotlist the Spirit pass contact your supervisor directly.
It may take up to 72 hours to reactivate your Whistler Blackcomb Spirit Pass.
If you have lost your job please refer to Question I lost my job. Can I keep my Whistler Blackcomb Spirit Pass
I bought a Whistler Blackcomb day ticket to go up the mountain because my pass was hotlisted. How do I get a refund?
Refunds will not be issued to Spirit Pass holders who buy a Whistler Blackcomb day ticket for any reason.
Is there still a Spirit Parent Pass?
No – the transferable Whistler Blackcomb Parent Spirit Pass has been discontinued.
What is the Alpine Responsibility Code?
Click here to view the Alpine Responsibility Code: Whistler Blackcomb takes strong measures against Spirit Pass holders who break the rules. If you incur a two week or more suspension you will automatically lose your Spirit Pass privileges for that season.
I lost my job. Can I keep my Whistler Blackcomb Spirit Pass?
No. If you are terminated or leave your job, your Whistler Blackcomb Spirit pass will be hotlisted as soon as Whistler Blackcomb is notified and reactivation will depend on whether your pass was employee or employer paid.
Employee Paid (you paid for the pass): If you find a new employer right away (and update the name of your employer in our system). Once your new employer approves you and WB is notified of your new employer, you will be able to access the mountains continuously.* (The vast majority of employers in town are Whistler Chamber Members and offer the Spirit Pass.)
Employer Paid: If you find a new employer right away (and update the name of your employer in our system) your pass would only be reactivated if the employee agrees to repay their original employer for the cost of the pass and finds a new employer or your new employer would need to purchase you a new Spirit Pass.
If you don’t find a new job, your Spirit Pass will be hotlisted until you have found a new employer.
(Please note you may purchase a Whistler Blackcomb Season Pass, EDGE Card or Epic Pass if they are still available for purchase.)
I have to leave town. Can I get a refund/partial refund on my Whistler Blackcomb Spirit pass?
Do you have more questions about The Whistler Experience? Give us a call at 604.932.5922 etx.964 or email firstname.lastname@example.org.