Invest in Your Team.
Elevate Every Guest Experience.
Great guest experiences start behind the scenes. Equip your winter staff with the training, confidence, and support to deliver when it matters most.
Check out the Whistler Experience program’s flexible, accessible training designed for real resort challenges!
WE go BIG | Training Options for Frontline Teams
WE go BIG LIVE at Buffalo Bills
(in-person, 2 hours)
Recommended for newcomers
A fun, interactive evening that brings BIG model exercises and social connection together.
Win prizes from local businesses including Gibbons Whistler, Prior Snowboard & Skis and Moguls Coffee.
Complimentary drink on arrival & free entry to Bill’s Local’s night included.
Wednesday, November 18, 2026 | 6:00 PM – 8:00 PM
WE go BIG! (Online)
Recommended for all employees, especially new and seasonal staff
Discover what makes Whistler unique while building the confidence, local knowledge, and service skills needed to create memorable guest experiences. Through the BIG model—Belong, Initiate, Go Beyond—participants learn practical tools to thrive in both work and mountain life.
WE go BIG | Training Options for Leaders, Managers, & Supervisors
WE go BIG Leadership Training LIVE at the Squamish Lil’wat Cultural Centre
(in-person, 2 hours)
Recommended for leaders and early managers
WE go BIG! Leadership Training gives Whistler’s leaders the practical tools to support their teams, address issues early, and stay steady when the pressure is on, in a way only an in-person experience can.
Tuesday, December 1 | 3:00 PM – 5:00 PM*
WE go BIG Leadership Training (Online)
Recommended for leaders and early managers
WE go BIG! Leadership Training gives Whistler’s leaders the practical tools to support their teams, address issues early, and stay steady when the pressure is on. All available online for easy access for your teams.
WE go BIG | Training Options for Private Groups
WE go BIG! Private Leadership Workshops
(in-person, 2 hours)
Recommended for leaders and early managers in a private group setting.
WE go BIG! Leadership Training gives Whistler’s leaders the practical tools to coach, support, and reinforce WE service standards
A two-hour in-person workshop for supervisors and managers.
Where: We will come to you or you can have a private session in the Whistler Chamber Boardroom
Contact us at whistlerexperience@whistlerchamber.com for more detail and pricing.
Facilitator: The Workjoy Consulting Group
Leadership Professional. Building resilience, phycological health & safety, and organizational alignment.
SuperHost Foundations of Service Quality x WE go BIG! Private Workshops
(In-person, 6.5 hours)
Recommended for all employees who deal with customers / guests
SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is designed to sharpen in-demand transferable skills like teamwork, communication, and service recovery, with interactive activities and action-oriented tips to prepare you for the front lines.
The 6.5 hour course will also incorporate the WE go BIG! principles, enabling consistent customer service across the resort.
Where: We will come to you or you can have a private session in the Whistler Chamber Boardroom
Contact us at whistlerexperience@whistlerchamber.com for more detail and pricing
Facilitator: Caroline Bagnall
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
Website | LinkedIn
Thank you to our partners
Program Facilitator
Presenting Partner
Presenting Partner
Event Partner
Event Partner
Resort Partner
Training Partner
