Invest in Your Team.
Elevate Every Guest Experience.
Great guest experiences start behind the scenes. Equip your summer staff with the training, confidence, and support to deliver when it matters most.
Check out the Whistler Experience program’s flexible, accessible training designed for real resort challenges!
Coming soon: Leadership training
Recommended for department heads, senior managers, business owners, and executives.
BIG service starts behind the scenes. This leadership-focused workshop helps organizations align around shared expectations, team culture, and operational consistency so employees are set up for success from day one. Ideal for leaders preparing teams for peak seasons and high-performance service environments.
Registration open soon….
WE Go BIG! (Online)
Recommended for all employees, especially new and seasonal staff
Discover what makes Whistler unique while building the confidence, local knowledge, and service skills needed to create memorable guest experiences. Through the BIG model—Belong, Initiate, Go Beyond—participants learn practical tools to thrive in both work and mountain life.
Gender Diversity Basics (Online)
Recommended for supervisors, team leads, managers, and anyone interested in fostering inclusion
Build a foundational understanding of gender diversity and learn practical strategies for creating respectful, inclusive workplace environments. This self-paced course helps participants communicate confidently and support a culture of belonging for all employees and guests.
Previous Whistler Experience Training and live events 2025-26
Customer Conflict Resolution
Recommended for supervisors, managers, team leads, and frontline employees
(online, on-demand)
Learn how to turn dissatisfied customers into loyal customers while increasing your team’s work satisfaction!
On-demand | October 21, 2025 – August 31, 2026
Performance Management for New Leaders
Recommended for supervisors, managers, team leads, business owners, and emerging leaders
(online, on-demand)
Performance Management for New Leaders is guaranteed to improve your effectiveness as a manager and a coach.
On-demand | October 21, 2025 – August 31, 2026
WE Go BIG! – Keynote, Panel and Après!
Recommended for supervisors, managers, team leads, business owners, and emerging leaders
Be inspired by local leaders who are creating meaningful experiences for employees and guests alike. Through a keynote presentation, panel discussion, and networking session, participants will gain fresh perspectives on leadership, workplace culture, staff wellbeing, and service excellence.
Wednesday, November 26, 2025 | 4:00 PM – 7:00 PM
Fairmont Chateau Whistler, 4599 Chateau Blvd, Whistler, BC V8E 1G1
LIVE at Ziptrek Ecotours Inc.
(in-person, 3 hours)
Soar into your Whistler adventure!
This small-group, daytime experience combines heart-pumping thrills with team connection. Practice the BIG model in action while zipping through the trees, exploring Whistler’s stunning landscapes, and building camaraderie that sticks.
Tuesday, November 18, 2025 | 1:00 PM – 4:00 PM
LIVE at Buffalo Bills
(in-person, 2 hours)
Kick back and celebrate the season at Buffalo Bills!
This casual, fun-filled evening combines practical BIG model exercises with a relaxed social atmosphere. Connect with colleagues, share stories, and build team energy through interactive activities while enjoying an included drink.
Wednesday, November 19 | 6:00 PM – 8:00 PM
LIVE at the Squamish Lil’wat Cultural Centre
(in-person, 2 hours)
Immerse yourself in Culture at the SLCC.
This evening experience blends storytelling, and hands-on activities to help you practice the BIG model in real-world scenarios. Nibbles are included as you connect with peers, explore the traditions and local voices that shape Whistler.
Thursday, November 20 | 6:00 PM – 8:00 PM
Thank you to our partners
Program Facilitator
Presenting Partner
Presenting Partner
Event Partner
Event Partner
Event Partner
Training Partner
Resort Partner
