![Website Header Secret Shopper](https://www.whistlerchamber.com/wp-content/uploads/2023/11/Website-Header-Secret-Shopper-.png)
The Whistler Experience® Secret Shopper Program
The Whistler Chamber’s Secret Shopper Program is back! Set your business on the path to providing excellent service experiences by enrolling in our eight-week program this summer, beginning Monday July 8th.
Businesses will enjoy comprehensive weekly reports that help them assess their team’s performance while also identifying principles introduced in The ABC’s of Service Excellence customer service course that can help them create outstanding experiences! (Program participants will have access to the ABC’s for 50% off)
This program is all about striving to improve the level of service Whistler businesses can provide, and there are some great opportunities for recognition! Top performers will be awarded staff prizes and will be featured on social and in local media, and the two top-scoring businesses will be named finalists for the Service Excellence Awards at this fall’s Whistler Excellence Awards!
Applications are now closed for Summer 2024. Please contact chamber@whistlerchamber.com for inquiries.
Choose the program tier that suits you!
![Chamber Apres Sidecut Patio](https://www.whistlerchamber.com/wp-content/uploads/2023/07/ApresSidecut-JR-230606-046.jpeg)
Premium
$750 – Take your service to another level! Customize shopper inquiries to hone in on specific segments of your business.
![Black Tie Ski Rentals Whistler](https://www.whistlerchamber.com/wp-content/uploads/2023/07/167983_Web-1200px_Justa-Jeskova.jpg)
Classic
$650 – Strive to improve your business’ service levels over the full 8-week program.
![Scandinave Spa](https://www.whistlerchamber.com/wp-content/uploads/2023/11/198246_Web-1200pxJusta-Jeskova.jpg)
Sampler
$350 – Get a taste of the program over a reduced 4-week period.
![61084_Web 1200px_destination Canada](https://www.whistlerchamber.com/wp-content/uploads/2023/11/61084_Web-1200px_destination-Canada.jpg)
What’s in it for you?
Recognition for Your Business
Premium & Classic winning businesses receive:
- Recognition in local media and Chamber social and digital media channels
- Feature in Chamber’s weekly eNewsletter to 6000+ subscribers
- Winners featured on Secret Shopper webpage on Chamber website with direct link to your business
- The two top-scoring businesses will be named as finalists for the Service Excellence Awards at next year’s Whistler Excellence Awards
![WE Training tiles_Employee Performance and Conflict Management (2)](https://www.whistlerchamber.com/wp-content/uploads/2023/10/WE-Training-tiles_Employee-Performance-and-Conflict-Management-2.png)
Learn From Service feedback
- Every report includes 13 questions with in-depth feedback
- Weekly reports make it easy for businesses to coach Whistler’s workforce
- We offer your choice of the type of shops; in-person, on the phone or on tour
![Photo: Oisin McHugh](https://www.whistlerchamber.com/wp-content/uploads/2023/07/Chamber-Apres-Audain-Art-Museum_0064-scaled.jpg)
Sweet Rewards For Your Staff
Premium & Classic businesses logging a perfect score:
- Are recognized in Chamber eNews & social media channels
- Overall winning business receive a team prize
![61513_Web 1200px_mike Crane](https://www.whistlerchamber.com/wp-content/uploads/2023/11/61513_Web-1200px_mike-Crane.jpg)
Choose Your Sector
- Accommodation
- Activities
- Café, Diners & Bars (quick service)
- Restaurants & Pubs (seated service)
- Retail
- Services
- Other on application
*Images on this page are courtesy of Joern Rhode Photography, Tourism Whistler and Justa Jeskova, Mike Crane and Destination Canada