Whistler Experience Training & Events
The Whistler Experience Program is back — refreshed, refocused, and ready to inspire!
Explore three connected training paths designed to empower every role:
- Live it –Build belonging, initiative, and “go beyond” energy for frontline teams, practicing resilience and service excellence.
- Coach it – Lead and communicate with intention to bring out the best in your team.
- Shape it – Embed BIG values into workplace culture, ensuring teams can deliver unforgettable guest experiences.
Through online learning, LIVE events, and our inspiring keynote + panel, participants gain the skills, confidence, and shared language to make every guest interaction extraordinary — and unlock exclusive program benefits like the Whistler Blackcomb Spirit Pass and more.
*registration opens October 21, 2025
WE Go BIG!
We create Belonging. We Initiate with purpose. We Go Beyond every day. That’s the Whistler Experience.
LIVE IT
For staff members building confidence, connection, and care on the front line.
WE Go BIG LIVE
Interactive, in-person experiences that bring learning to life.
– Kickstart your winter with energy, connection, and shared experiences that set the tone for the season. This in-person training brings Whistler’s culture, service standards, and community values to life through interactive activities, local voices, and the BIG model (Belong, Initiate, Go Beyond). Choose your setting – adventure, social or culture.
(Recommended for Whistler newcomers)
LIVE at Ziptrek Ecotours Inc.
(in-person, 3 hours)
Soar into your Whistler adventure!
This small-group, daytime experience combines heart-pumping thrills with team connection. Practice the BIG model in action while zipping through the trees, exploring Whistler’s stunning landscapes, and building camaraderie that sticks.
Tuesday, November 18, 2025 | 1:00 PM – 4:00 PM
Ziptrek Outfitting Base, located at the base of Excalibur Gondola in Whistler Village, opposite Dubh Linn Gate Pub.
LIVE at Buffalo Bills
(in-person, 2 hours)
Kick back and celebrate the season at Buffalo Bills!
This casual, fun-filled evening combines practical BIG model exercises with a relaxed social atmosphere. Connect with colleagues, share stories, and build team energy through interactive activities while enjoying an included drink.
Wednesday, November 19 | 6:00 PM – 8:00 PM
Buffalo Bills Whistler, 4122 Village Green, Whistler, BC V8E 1G9
LIVE at the Squamish Lil’wat Cultural Centre
(in-person, 2 hours)
Immerse yourself in Culture at the SLCC.
This evening experience blends storytelling, and hands-on activities to help you practice the BIG model in real-world scenarios. Nibbles and a non-alcoholic beverage are included as you connect with peers, explore the traditions and local voices that shape Whistler.
Thursday, November 20 | 6:00 PM – 8:00 PM
Squamish Lil’wat Cultural Centre, 4584 Blackcomb Wy, Whistler, BC V8E 0Y3
WE Go BIG! Online, On-Demand
Designed to prepare participants for life and work in Whistler while setting the stage for exceptional guest experiences. This online training starts with the Whistler vibe — the pride, energy, and connection that make this place extraordinary — and grounds participants in the realities of mountain life, including strategies for resilience and wellbeing.
From there, the BIG model (Belong, Initiate, Go Beyond) becomes a practical framework for delivering service that feels effortless, memorable, and authentically Whistler. Through interactive scenarios, stories from local voices, and tools like the “Reset Menu,” participants learn how to Go BIG at work while taking care of themselves.
The program concludes with a commitment and celebration, highlighting that every participant plays a part in the Whistler story. Leaders can feel confident their teams will leave with practical tools, renewed energy, and inspiration to make the season unforgettable — for themselves, their colleagues, and every guest.
On-demand | Ocotber 16, 2025 – August 31, 2026
(Recommened for new & returning staff members)
SHAPE IT
For managers, business owners, new and future leaders designing a workplace culture where service excellence thrives.
Whistler Experience Leadership Series, generously supported by Whistler Blackcomb
Inspiration and insight for leaders shaping Whistler’s culture.
WE Go BIG! – Leadership Series invites managers, business owners, current, new and future leaders across Whistler’s businesses to gain inspiration for shaping a workplace culture where service excellence thrives.
WE Go BIG! – Keynote, Panel and Après!
Through the story of award-winning entrepreneur Talaysay Campo and insights from local business voices, participants will explore how thoughtful, people-focused leadership creates exceptional guest experiences and high-performing, resilient teams.
Be inspired by Talaysay Campo, co-founder of Talaysay Tours and 2025 Tourism Woman of the Year, as she shares practical lessons on leading with clarity, supporting staff wellbeing, and creating memorable, meaningful guest moments — all while running a thriving, values-driven business. A panel of local leaders will then connect these insights to the realities of managing teams and delivering service excellence across Whistler’s diverse workplaces.
Following the Keynote and Panel, there will also be the opportunity for networking set in an après-style atmosphere.
Wednesday, November 26, 2025 | 3:00 PM – 6:00 PM
Fairmont Chateau Whistler, 4599 Chateau Blvd, Whistler, BC V8E 1G1
COACH IT
For supervisors, team leaders and managers who want to lead and communicate with intention to bring out the best in their team.
WE Go BIG Online
Learn at your own pace, anywhere, anytime.
Coming Spring 2026: New courses for supervisors to learn how to reinforce BIG behaviours in their teams, provide constructive feedback, and connect culture to day-to-day guest interactions.
Customer Conflict Resolution
(online)
Learn how to turn dissatisfied customers into loyal customers while increasing your team’s work satisfaction!
As a leader you will need to be able to support your team in dealing with customer complaints. Join this training to learn how you can turn these incidents into positive experiences for everyone involved. Plus, when staff have the tools to solve guest concerns, work satisfaction increases!
Key takeaways:
- Understand who your customers are and their needs
- Identify common customer conflict issues in your organization
- Use the HEARD method to resolve customer conflict scenarios
On-demand | October 16, 2025 – August 31, 2026
Performance Management for New Leaders
(online)
Performance Management for New Leaders is guaranteed to improve your effectiveness as a manager and a coach.
What if we told you that when you share coaching feedback, your team will feel supported, encouraged, and valued. And, if your workplace policies and procedures are clear and expectations are known, work satisfaction will increase!
Key take-aways include:
- Reasons why coaching your peers and direct reports is an effective method to improve business results.
- How to drive results by using the 2 minute coaching model.
On-demand | October 16, 2025 – August 31, 2026
Gender Diversity Basics
(online)
For many of us, transgender issues are new territory and the concepts related to gender diversity may feel overwhelming or confusing.
This mini course has five key objectives to support you in leading respectful interactions with customers and employees who are trans, non-binary, and Two-Spirit people.
Key take-aways include:
- Learn to communicate respectfully with trans, non-binary, and Two-Spirit individuals.
- Build confidence in fostering inclusivity in your workplace.
On-demand | October 16, 2025 – August 31, 2026
Cancellation Policy
Upon registration for any in-person training or event, you will receive a unique Whistler Experience Number and immediate access to all program benefits, including the Whistler Blackcomb Spirit Pass.
If you are unable to attend, please notify us in writing at whistlerexperience@whistlerchamber.com at least THREE business days prior to your session. Each participant may reschedule once free of charge.
Cancellations made within five business days, non-attendance, or additional reschedules will incur a $40 rescheduling fee.
Please note The Whistler Experience® Program details, including benefits, events and training are subject to change.
Thank you to our partners
Program Facilitator
Presenting Partner
Presenting Partner
Event Partner
Event Partner
Event Partner
Training Partner
Resort Partner
