How to Create a Consistent Customer Experience
December 2, 2021
The Whistler Chamber has recently announced the lineup for the Whistler Experience® training program, which serves as a tool to provide effective and affordable training to workers throughout our resort town.
New this year, The ABCs of Customer Service shares the fundamental building blocks for delivering consistently excellent customer service. This course features prominent local Whistlerites as they discuss how these principles are applied in our community to deliver the world renowned Whistler experience. Read on to learn more about these core principles and how they help Whistler deliver outstanding service.
Being dependable and fulfilling promises is at the core of every service exchange. Guests weigh their experience against their expectations, so taking the opportunity to go above and beyond to deliver premium service can have a lasting impression.
Being bold means being proactive in addressing issues before they arise. By helping guests avoid problems rather than just dealing with them, you can ensure a favourable service experience.
Making connections means sharing the Whistler wow that guests may be experiencing for the first time. By taking a moment to create a connection, you’ve taken service to the next level by personalizing the experience for the guest.
All of these service fundamentals are required to deliver and exceed customer expectations. Providing great experiences is what has helped shape our community and sees us welcoming guests from all corners of the planet.
Learn how you and your team can ace the ABCs of Customer Service with the Whistler Experience® program. Participants are eligible for various benefits, including the Whistler Blackcomb Spirit Pass, activity benefits, discounted training and the Spirit Transit Pass! All courses are available online on-demand.
Click here for a short video featuring contributor Jackie Dickinson’s “Whistler Moment”.