Whistler Experience Large Business Service


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These Whistler businesses have industry-leading service delivery and have made an impact on the Whistler guest experience. They have introduced and implemented service strategies that allow them to deliver exceptional customer service and consistently exceed customers’ expectations. 


Eligible Businesses must have participated in both the 2019 Summer and 2019/2020 Winter Whistler Experience Secret Shopper Program. Program participants are automatically nominated.

An eligible candidate must:

  • Deliver industry leading service
  • Make an impact on the Whistler guest experience
  • Implement successful service strategies across the business ensuring customer expectations are exceeded
  • Participate in both the 2019 Summer and 2019/20 Winter Whistler Experience Secret Shopper Program
  • Achieve an overall average score of 9 or above for each Whistler Experience Secret Shopper Program
  • Have 35 employees or more – for large business award


2019 Winners: Beacon Pub & Eatery + Mongolie Grill


The 2019 winner 

Beacon Pub & Eatery

 The perfect place to meet familiar faces and connect with some new ones – our crew is here to prove that “best day” evers can end at the Beacon.

The 2019 winner 

Mongolie Grill

Mongolie Grill is a unique and healthy dining option in Whistler. With over three million satisfied guests the Mongolie experience is memorable and second to none.

The 2018 winner 

Canadian Wilderness Adventures

Canadian Wilderness Adventures has a passion for all things adventure! They offer activities for all ages and abilities year-round in the Callaghan Valley and on Blackcomb Mountain.

The 2018 winner 

Basalt Wine & Salumeria

Showcasing the Whistler Experience to the world by providing high quality dining paired with exceptional guest service, in an authentic, lively atmosphere.

The 2017 winner 


Fairmont Chateau Whistler – The Mallard Lounge

The cozy yet elegant Mallard Lounge & Terrace has welcomed guests for classic and original cocktails, delicious bites, and live music nightly for almost 30 years.