Whistler Experience Small Business Service Award       BUY EVENT TICKETS

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Meet The Finalists


Rocks and Gems Canada

Rocks and Gems’ friendly team is knowledgeable and eager to assist! We have one of Canada’s best collections of crystals, minerals, jewellery and fossil specimens.

McCoo’s Excessive Accessories Ltd.

McCoos was founded in 1987 by two ski bums with a vision of living the whistler dream. 30 years later, the dream is still alive.

The Beacon Pub and Eatery

The Beacon is one of Whistler’s favourite neighbourhood gastro pubs. Featuring its landmark patio, top selections of BC craft beer and handcrafted unique pub food.


Meet More Award Finalists


Whistler Experience – Small Business Service Award Description


These Whistler businesses have industry-leading service delivery and have made an impact on the Whistler guest experience. They have introduced and implemented service strategies that allow them to deliver exceptional customer service and consistently exceed customers’ expectations.


An eligible candidate must:


  • Deliver industry leading service
  • Make an impact on the Whistler guest experience
  • Implement successful service strategies across the business ensuring customer expectations are exceeded
  • Participate in both the 2016 Summer and 2016/17 Winter Whistler Experience secret shopping program
  • Achieve an overall average score of 9 or above for each Whistler Experience secret shopping program
  • Also accepted: companies that have participated in a comparative third party benchmark for service excellence measured over 20 weeks annually in winter and summer
  • Have 24 employees or less – for small business award – If you have access to resources from a parent corporation or head office that you do not pay for then you’re a large business!