The Whistler Experience® Secret Shopper Program : Winter 2026
The Whistler Experience® Secret Shopper Program
The Secret Shopper Program, part of the Whistler Experience® Program, helps businesses see their service through a customer’s eyes and turn insights into action. Participants gain measurable feedback, recognition for top performance, and opportunities to strengthen their team and brand.
Winter Secret Shopper Is Open for Enrollment!
Sign your business up here >>>
Want to see your business through your customers’ eyes—and turn insights into action? Our Secret Shopper Program helps you improve service, strengthen your team, and boost your brand reputation.
Choose your Winter program:
💎 Premium – $750: Customize shopper inquiries for maximum impact.
🌟 Classic – $650: 8 weeks of detailed service insights to elevate your business.
🍀 Sampler – $350: Try 4 weeks of secret shopping to see the difference.
New for this year: Shopper questions are tailored to your sector which will give you more relevant and specific feedback !!
All participants receive detailed customer service reports, and top performers get recognition through shout-outs in our social media and eNewsletters. Pus, the overall program winner in Summer and Winter automatically qualify as a finalist for the Whistler Excellence Awards in 2026!
Spots are limited—secure your place today and get ready to shine this winter!
Choose the program tier that suits you!
Premium
$750 – Take your service to another level! Customize shopper inquiries to hone in on specific segments of your business.
Classic
$650 – Strive to improve your business’ service levels over the full 8-week program.
Sampler
$350 – Get a taste of the program over a reduced 4-week period.
What’s in it for you?
Recognition for Your Business
Premium & Classic winning businesses receive:
- Recognition in local media and Chamber social and digital media channels
- Feature in Chamber’s weekly eNewsletter to 5000+ subscribers
- Winners featured on Secret Shopper webpage on Chamber website with direct link to your business
- The top-scoring business will be named a finalist for the Service Excellence Awards at this year’s Whistler Excellence Awards
Learn From Service feedback
- Every report includes 10-15 questions with in-depth feedback
- Weekly reports make it easy for your business to coach your own team to improve and be more succesful
- We offer your choice of the type of shops; in-person, on the phone or on tour
Sweet Rewards For Your Staff
Premium & Classic businesses logging a perfect score:
- Are recognized in Chamber eNews & social media channels
- Overall winning business receive a team prize
Choose Your Sector
- Accommodation
- Activities
- Café, Diners & Bars (quick service)
- Restaurants & Pubs (seated service)
- Retail
- Services
- Other
Congratulations to our past winners
Summer 2024
A Little Bud
Overall Winner & Retail Sector Standout
Sundial Hotel
Accommodation Sector Standout
Cinnamon Bear
Food & Beverage Sector Standout
Ziptrek Ecotours
Activities & Services Sector Standout
Winter 2025
A Little Bud
Overall Winner &
Retail Sector Standout
Sundial Hotel
Accommodation Sector Standout
Cinnamon Bear
Food & Beverage Sector Standout
Ziptrek Ecotours
Activities & Services Sector Standout
Experience activities, restaurants, retail AND get paid for it!
Become a Secret Shopper
We are looking for shoppers to conduct secret shops as part of the Whistler Experience Secret Shopper program! The program will run twice annually in both summer and winter seasons.
*Images on this page are courtesy of Joern Rhode Photography, Tourism Whistler and Justa Jeskova, Mike Crane and Destination Canada
*Please note The Whistler Experience® Program 2024/25 details, including benefits information, are subject to change.
Program Facilitator
Program Partner
Presenting Partner
Resort Partner
