The Whistler Experience® Program
The Whistler Experience® Program is a community-unified effort to help Whistler create outstanding service experiences and uphold Whistler’s reputation for incredible customer service. Since its inception in 2014, the program has trained over 25,000 Whistlerites, building powerful experiences for our workforce and customers alike.
This service leadership program teaches teams how to plan for, and deliver world class service with a suite of training courses, available online, on-demand, on your time.
But that’s not all.
Those who take part in The Whistler Experience® are eligible for exclusive benefits in both winter and summer, including the Whistler Blackcomb Spirit Pass (with it’s own list of benefits), Whistler Spirit Transit Pass, deals on adventure activities, cost savings on fitness programs and passes, access to affordable training and networking events and more!
Check out the full list of benefits or Log in to your Whistler Experience portal below*
Important – Winter 2023-24 Spirit Passes do not launch until October 2023. Do not purchase yet for the upcoming winter season.
All skills training courses are available online and on-demand until August 31, 2023.
Maximize Your Brand Exposure with The Whistler Experience® Program!
Are you looking to elevate your brand and connect with newcomers and locals this winter season? Set your brand apart by partnering with us for the 2023-24 Whistler Experience® Program! By offering an exclusive benefit to participants you’ll gain maximum brand exposure while demonstrating your commitment to creating outstanding guest experiences in our vibrant community.
The Whistler Experience® Program Benefits
WHO'S ELIGIBLE?
- Businesses must be Whistler Chamber Members for their employees to be eligible to participate.
- All Employers/Employees registered for The Whistler Experience® receive many benefits, as outlined below.
- All registered Employers/Employees must complete a Whistler Experience® training course to qualify for a Spirit Pass.
The Whistler Blackcomb Spirit Pass
The best deal in town for your annual ski pass. Available throughout the 2022/23 winter ski season without price increases!
2022/23 Spirit Pass prices:
- Adult (19-64): $1,115 CAD + tax
- Teen (13-18): $630 CAD + tax
- Senior (65+): $717 CAD + tax
To learn more about Spirit Pass terms and conditions please see the Whistler Blackcomb website.
WINTER BENEFITS
- 50% off lift tickets at other Vail Resorts owned and operated properties
- 20% off Retail, select stores
- 20% off Rentals
- 20% off Food – On Mountain
- 20% off Hot Drinks – On Mountain & Valley
- 10-20% Off Tuning
- 20% off tube park
- $50 off lessons and camps
- $100 off Whistler Heli-Ski
- 50% off Sun Peaks
- Lodging Ovations exclusive deals
*Winter 2022/23 benefits effective Nov 1, 2022 – May 31, 2023
SUMMER BENEFITS
- 20% off Retail, select stores
- 20% off Rentals
- 20% off Food – On Mountain
- 20% off Hot Drinks – On Mountain & Valley
- Unlimited Summer Sightsee for Summer 2023
- Discounted “Bring a Friend” P2P Pass
- 25% off “Bring a Friend” Sightsee ticket
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Access to Early bird pricing on Bike Pass Passes all season
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Special pricing on Bike Park Day rates throughout the season
- Discount on select Bike Park lessons
- 20% off Adventure Zone Passes
- Lodging Ovations exclusive deals
*Summer 2023 benefits effective May 27, 2023 – Oct 31, 2023
More questions? Visit our FAQ’S page or visit a Whistler Blackcomb Guest Services location
Discounted Transit Pass
The Resort Municipality of Whistler, Whistler Blackcomb and the Chamber have partnered to offer Whistler Experience® participants special, discounted travel for 6-month and yearly transit via the Whistler Spirit Transit Pass!
The below promotional pass rates will be available from June 22 to October 31, 2022 so, get in quick!
- Six-month: $132 instead of $220 (first 11 weeks free)
- 12-month: $205 instead of $410 (first six months free)
To learn more about Whistler Spirit Transit Pass terms and conditions please see the RMOW website.
HOW TO REGISTER
- To purchase 6-month or 12-month Spirit Transit Pass, come visit the Customer Service desk at Municipal Hall between 8 a.m. and 4:30 p.m. Monday to Friday, excluding statutory holidays.
- You must present your Whistler Experience® number to claim your discount when purchasing your Spirit Transit Pass.
- One Spirit Transit Pass product per Whistler Experience year (ends August 31, 2023).
- Please read the Terms and Conditions for the 6- and 12-month passes.
- For employers wishing to purchase passes directly for their staff, please contact Emma DalSanto at edalsanto@whistler.ca.
More questions? Visit our FAQ’S page or visit Municipal Hall in Whistler Village
Local Deals & Discounts
Whistler Experience® participants have access to a range of discounts and deals at Whistler businesses, including adventure activities, Arts & Culture experiences, health & wellness, and more!
PARTICIPATING BUSINESSES
- Canadian Wilderness Adventures – 20% off full price snowmobile and snowshoe tours, excludes dining tours. Blackout dates: Saturdays, long weekends and December 22, 2022 – January 2, 2023. To book please contact the Adventure Desk at 604-938-1616 or adventuredesk@canadianwilderness.com.
- Ziptrek EcoTour – 20% off all Seasonal tours, Monday – Friday only. (Must show your Whistler Experience number confirmation email at time of purchase) Blackout dates: excluding long weekends, public holidays and December 17th, 2022 – January 2, 2023.
- Meadow Park Sports Centre – Adult 6 month pass: $325.25; Adult one year pass: $553.50 – Contact Meadow Park Sports Centre with your Whistler Experience number ready at: 604-935-PLAY (7529)
- 2022/23 Ski Callaghan Season Pass (Whistler Olympic Park & Callaghan Country): $383 + tax. To purchase, have your Whistler Experience number ready and contact Whistler Olympic Park at 604-964-0059
- 2022/23 Dual Area Season Pass (Ski Callaghan & Lost Lake): $509 + tax. Available for purchase from November 1, 2022. To purchase, contact either Whistler Olympic Park at 604-964-0059 or Meadow Park Sports Centre at 604-935-PLAY (7529) with your Whistler Experience number ready
- Yogacara – 15% off ten class pass. To purchase, email info@whistleryogacara.com or phone 604-935-2020. (Must show your Whistler Experience number confirmation email at time of purchase)
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Whistler Tasting Tours – 20% off tours running Sunday-Thursday (not including wine pairing). When booking please use promo code: spiritpass
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Audain Art Museum – 10% off adult admission (Must show your Whistler Experience number confirmation email at time of purchase)
Did you know that if you live and work in Whistler you are also eligible for the Après Pass Ambassador program with our Partners at Gibbons Whistler! Learn more and experience Whistler with the Après Pass today!
More questions? Visit our FAQ’S page
The Whistler Experience® Program
Registration is now Open for The Whistler Experience® + Spirit Pass!
How it Works – Overview
- The Whistler Experience® is a customer service training and resort awareness initiative for employers and employees in Whistler.
- Businesses must be Whistler Chamber Members for their employees to be eligible to participate.
- Register for the Whistler Experience® program, by creating an account (or login to your existing account).
- Select, pay for and complete a Whistler Experience® training course.
- Once you have completed your training, you will receive a Whistler Experience® number via email (10 digit confirmation number) that you can use to take advantage of Whistler Experience® program benefits including the Whistler Blackcomb Spirit pass.
How to Register
To help businesses and individuals better understand the process take a glance at our handy infographics and step-by-step processes below:
Infographics
Check out the below overviews to get an idea of what you need to do as an employer or an employee
Step-by-step Instructions
Check out the below in depth instructions that will walk you through the registration process as an employer or an employee.
HOW TO SET UP YOUR ORGANIZATION FOR THE WHISTLER EXPERIENCE® + SPIRIT PASS
1. Designate a Whistler Experience Administrator
- Assign a Whistler Experience® Administrator
- Decide if the business is going to pay for any employees’ WB Spirit Passes
- If yes, contact Whistler Blackcomb to update your credit card details at wbpassadmin@vailresorts.com
- Decide if the business is paying for any skills development training courses and/or admin fees
2. Register & login as the Whistler Experience® Administrator
- go to My W.E. Login on the Chamber website (whistlerchamber.com) and log in or create an account
- For issues regarding passwords/login information please email whistlerexperience@whistlerchamber.com
3. Tell your employees registration is open
- Inform them who is paying for the Spirit Pass, skills development training course and admin fee
- Share “How to register yourself for The Whistler Experience®” infographic with employees
4. If the employer would like to pay for the training session
- Please email whistlerexperience@whistlerchamber.com, and we will set you up with a link to share with employees
- be sure to include:
- How many employees you are registering
- If you are paying for their $40 admin fee
- What course you would like to register them for
- We will then invoice you for training fees.
- be sure to include:
5. Approving employees
- Once your employees have completed their training, you will get an email asking to approve them. You have 2 options:
- Employer Paid – Meaning the business is paying for the pass.
- You will need to email Whistler Blackcomb at wbpassadmin@vailresorts.com to make sure your credit card details are up to date
- Once you approve your employees, they will get an email once their pass is ready to be picked up (this can take up to 72 hours)
- Employer paid passes allow the business the ability to hotlist employees, and check when they were active on the mountain
- Employer Paid – Meaning the business is paying for the pass.
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- Employee Paid – The employee is paying for their pass.
- Employees will get emailed a Whistler Experience Number once they are approved, they then take this to Guest Relations to purchase a pass
- Employee passes do not allow the business to hotlist passes, they can only hotlist the pass if the employee quits
- Employee Paid – The employee is paying for their pass.
6. Hotlisting Passes:
- Employer paid passes can be hotlisted by logging in as an administrator through the Whistler Experience. If you have an urgent need, please email wbpassadmin@vailresorts.com.
Please see our FAQ page for any questions that are not covered.
Any additional questions can be emailed to whistlerexperience@whistlerchamber.com, or by calling 604-932-5922 ext. 964.
HOW TO REGISTER YOURSELF FOR THE WHISTLER EXPERIENCE® + SPIRIT PASS
1. In order to register you will need to go the Whistler Experience® login page.
- If you have had a WB Spirit Pass before, you can login with your credentials.
- If you are new to the Whistler Experience® program, you will need to create an account.
- For issues regarding passwords/login information please email whistlerexperience@whistlerchamber.com
2. Complete a Whistler Experience® skills development training course.
- Once logged in, you will choose and pay for a training session
- Ask your employer if they are paying for your $40 participation fee, or any training fees.
- If your employer is paying for any fees, they will need to contact whistlerexperience@whistlerchamber.com
3. Be approved by your employer
- In order to get your Spirit Pass you will need to be approved by your employer.
- Your Whistler Experience Administrator will get an email once you have completed your Whistler Experience® skills development training course, allowing them to approve you.
4. Get your Spirit Pass + access your benefits
- If you are paying for your own pass:
- Once you are approved and have completed your training, you will be provided with a Whistler Experience Number.
- This is the number you bring to Guest Relations at Whistler Blackcomb, and they will sell you a Spirit Pass.
- Your employer does not have the right to hotlist your pass if you pay for it yourself. Your pass can only be hotlisted if you leave/quit your job.
- If your employer is paying for your pass:
- Once you register and complete your training, your Whistler Experience Administrator will login and approve you as an employee and select ‘employer paid’ as your pass type.
- Your information is then sent to Whistler Blackcomb, and you will receive an email when your pass is ready to be picked up. This can take up to 72 hours.
- Your employer has the right to hotlist your pass if you call in sick, note they have the ability to see if you were on the mountain.
Please see our FAQ page for any questions that are not covered.
Any additional questions can be emailed to whistlerexperience@whistlerchamber.com, or by calling 604-932-5922 ext. 964.
Business Resources – Retention Tools
As a business owner, why not use The Whistler Experience® benefits as an incentive in recruiting, building and retaining your A-team! Take a look at how the Whistler Experience® can help your business:
- Make benefits a part of your recruitment package: Use The Whistler Experience® exclusive benefits, to enhance your on-boarding package. Offer your team access to the WB Spirit Pass (with it’s own list of benefits), Whistler Spirit Transit Pass, deals on adventure activities, cost savings on fitness programs and passes, and more!
- Develop knowledge and skills: Training is an investment in your brand. The Whistler Experience® skills development training will help you boost your brand with a strong service culture, is affordable, engaging and proven to work.
To make things as easy as possible for you to use The Whistler Experience® training courses and other benefits including the Whistler Blackcomb Spirit Pass as incentives and/or bonuses we’ve created some sample contract for use in your onboarding below:
Service training to enhance your brand!
Invest in the future of your team and your brand with The Whistler Experience® skills development training courses.
Benefits to recruit and retain your A-team!
With a huge range of benefit partners (see above), use The Whistler Experience® as a recruitment and retention tool!
Thank You to Our Presenting Partner, Gibbons Whistler
PARTIES, PEOPLE, PLACES. IT’S WHAT WE DO. GIBBONS WHISTLER, ALWAYS GOOD TIMES.
Gibbons has been sharing Whistler with the world since 1979. We operate venues, run festivals, brew beer, talk travel and throw parties.
Whistler and the surrounding area is an incredible part of the world and Gibbons goal is to make it even more special so you know what to do and how to plan the perfect day, week or visit.
Learn more at gibbonswhistler.com
*Please note The Whistler Experience® Program 2022/23 details, including benefits information, are subject to change.
Program Facilitator
Program Partner
Resort Partner
Presenting Partner
